Leather items will naturally darken over time and dyes can fade. To prolong color life, store away from direct light. To clean, use a slightly damp cloth or a leather wipe. Do not scrub or scour and do not saturate in water. Many of our items are "wet formed" and using oil based conditioners/cleaners or saturating in water will cause the leather to lose it's shape.

Our wands are coated in a wax finish to preserve the natural wood look. Keep away from excessive heat and moisture to prevent warping/cracking. Wipe with a damp cloth as needed. Commercial wood wax polish can be reapplied as finish wears if desired. Chips/scratches can be lightly sanded with 300 grit sandpaper before re applying wax finish.

Contact us for advice.

Many of our leather products can be available in bulk discounts with enough lead time. Leather items are made to order by hand, so we can't mass produce hundreds of items on short notice. But a few dozen is quite doable. If you're interested in bulk orders, please email us directly at: sales@nemesisgear.com

For the most part we don't accept exchanges or returns on most items.

PREMADE/IN STOCK Items: No returns, Limited exchanges
Items like wands or some leather goods like pouches have photos of the exact item you're buying and detailed descriptions on color and size. Once an item is sold, we use that money to buy materials and make a new item to replace it. This keeps overhead low and sales prices affordable. If you made a mistake and ordered the wrong color or style, swapping it out is usually not a problem. Exchanges can be made for an item ON THE SAME LISTING. Customer is responsible for all shipping fees. Happy customers are imparitative. Please contact us with any questions/concerns.

For the most part we don't accept exchanges or returns on most items.

MADE TO ORDER items: No returns or exchanges
Most of our leather goods are made to order. If the listing has examples pictured, but you are choosing multiple color options and especially providing size information, it's MADE TO ORDER. Due to the hundreds of possible color combinations, we just can't keep them all in stock. PLEASE double check measurements and color choices BEFORE you order. If you're unsure of fit or how certain colors might look please contact us FIRST for advice. Once production is started, we can't change it. We want you to be thrilled with the customized item you order. Help us make it perfect by contacting us with questions first.